Support
Popular Topics
Delivery
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Returns
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Order Issues
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Payment, Coupons & Store Credit
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Technical
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Product & Stock
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Most Frequently Asked Questions
How can I track my order?
Log in to My Account> My orders> Track
Checked out as a guest?
Visit the Order Tracking Portal to track using your order ID and email Psst! Grab your order number from the confirmation email we sent you.
Only received part of your order?
We ship from multiple warehouses! Item(s) shipped from the US warehouse will display the US shipping time frame in red in your cart before checkout. You’ll receive separate tracking emails, shipping times may be different.
You’ll receive an email when
- The order is ‘Out for ship’
- The order is ‘In transit’
- The order is ‘Out for delivery’
- The order is ‘ Delivered’
- There was an ‘Exemption’
The shipping page or emails you’ve been sent will give you an idea of expected delivery date. If you haven’t received your order by the estimated delivery date, contact us below!
The item I want is sold out, what should I do?
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How do I use my store credit?
- Fall in love with a Showpo outfit or accessory (the fun part!) and add to bag
- If you haven’t already, login to your account.
- Under ‘payment method’ in the checkout, choose ‘Use store credit’ 💵
You can use your store credit for 12 months (if you can wait that long!).
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How do I book a return?
Login to My Account > My Returns > Follow the prompts.
Checked out as a guest?
- Head over to our returns portal
- Select items you’d like to return and choose a reason for your return
- Pay for your return shipping in the portal (If you’ve already got store credit, you can use it to pay!) 💵
What’s next?
- We’ll email your shipping label to you, just stick it on the parcel! 📧
- Pop your return in the post or post office
- Keep an eye out for tracking emails. Don’ forget to check your spam!
- We’ll let you know when we’ve received it! 💃🏻
Has my return been processed?
Checked out as a guest?
If you booked with our return portal, head to the Order Tracking Portal and pop in your email and order ID to get updated tracking (PSST! Your order ID is on your shipping confirmation email!).
All returns sent back using our returns form and shipping labels are tracked. Phew.
Your status will be:
- The order is ‘Out for ship’ (you’ve sent the parcel)
- The order is ‘In transit’ (it’s on the way)
- The order is ‘Out for delivery’ (it’s getting closer to the warehouse!)
- The order is ‘Delivered’ (received at the warehouse)
- There was an ‘Exemption’ (an issue like the wrong address).
It takes up to 5 business days to process your return at the warehouse and sort out your store credit. We’ll send a return confirmation email and you’re ready to Showpo again! 💃