CONTACT US
How can we help?
Use the email contact form below or message us for any inquiry
CONTACT SALES
Use Facebook Messanger to contact us immediatly by clicking the button below
CONTACT SUPPORT
For order issues please email us using the email form or clicking the contact button
DELIVERY INFO
For any delivery or order tracking inquiries, click below to get more details
EMAIL US
Frequently Asked Questions
Below is some of the most comon questions asked
Where is my order?
Tracking information should have been included with email confirmation of your purchase, if you do not have the email or tracking details, then please send an email to our support team, or text us through our mobile number.
If you have your tracking details you can check your tracking number via the specific page – Order Tracking
What are the delivery charges?
All shipping is free of charge to New Zealand addresses, if you need more info regarding the delivery policy then read more at the specific page – Shipping Info
What is the warranty on Rudy Project products?
For all the information about the length of warranty and the process of inquiry about a product, please refer to the specific warranty page – Rudy Project Warranty
How can I change details on my account ?
You can login to My Account and via the Dashboard, at the left-hand side you’ll see your Orders, Addresses, Payment methods, and Account details.
Select the option you need, and you can update any information you choose, ie: your first name, last name, email address, date of birth, contact/delivery address, and payment details.
Afterpay terms & conditions?
If you are planning on using Afterpay as payment for a product, or need more informaiton regarding the process of using Afterpay, then please check the specific page – Afterpay
What is the returns policy?
If you need to make a product return because of a manufacturing fault or issue then please check for the following information through the specific page – Warranty Request